Company Policy

Telephone Hours

Regular Business Hours:

Monday through Friday – 9:30 AM. – 4:30 PM. Pacific Time

Contact us at (530) 949-0450 or sultryindulgences1@yahoo.com

Satisfaction Guaranteed

Your satisfaction is our priority. If your order is not as you expected, please let us know by contacting us immediately during regular business hours or sending an email. We will respond to your as quickly as possible and make it right. If all or part of your order needs to be returned, we only accept items in their original unused condition.

** Items that have been used are not returnable. Postage for returned items, and exchanges are not refundable.

Credit Card Security

Your payment information is completely encrypted. We do not store your personal credit card information on our database. No credit card or personal information is ever sent via email or other non-secure means. Your information is kept private. We do not share your private information with anyone. Please review our Privacy Policy.

Sultry Indulgences  is operated as a sole proprietor and owned by Rachel Reeves. All Credit Card Statements will read the charge from PayPal – Sultry or an extended name of PayPal – Sultry Indulgences.

You can shop at Sultry Indulgences with confidence. We have partnered with PayPal, a leading payment gateway to accept credit cards safely and securely for our customers.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please visit PayPal’s Security Center.

Claims and Returns

If you have a problem or discrepancy with an order, contact our customer service department immediately at (530) 949-0450 or email us at sultryindulgences1@yahoo.com. Please have your order number or customer name when you call.

All claims for shortages, damages, etc., must be made within 48 hours of receipt of merchandise.

Absolutely NO CASH REFUNDS.

All returns subject to restocking charges up to 30% depending on manufacturer in addition to freight charges.

All unclaimed or refused shipments are subject to restocking charges up to 30% depending on manufacturer in addition to freight charges.

No returns will be accepted by our warehouse without a valid return authorization number issued by one of our customer service representatives.

Availability of merchandise is subject to change or discontinued without notice. In the event an item is out of stock after a purchase is made every effort will be made to provide a “like” product for that purchase or a full refund will be given for that specific item.

Items That are Not Returnable

*Any items not returned with original packaging

*Any Holiday Items

*Absolutely NO returns on used merchandise or opened bottles and creams.

*Custom orders.

*Clearance or Sale Items

Shipping

Please allow 7 to 10 business days from the time we receive your completed order to receive your merchandise. Certain items may not be available for shipping outside the contiguous 48 United States. Any questions regarding shipping should be sent to sultryindulgences1@yahoo.com. Orders are processed during business hours. If you need to cancel your order, contact us at (530) 949-0450 or sultryindulgences1@yahoo.com within 24 hours. We will do our very best to accommodate your request.

Unless there was an error in your shipment made by us shipping costs are not refundable.

Expedited Shipping

Expedited shipping is not overnight shipping. It will depend on the item ordered and availability to ship. Normally Expedited shipping, if offered, is 1-2 business days. If you need an item faster please contact us for item availability and shipping speeds.

International Shipping

Please contact us directly if you are outside of the contiguous 48 United States for purchases. You may contact us at (530) 949-0450 or sultryindulgences1@yahoo.com. Some items are available for shipping to Hawaii, Alaska and Canada.

How will the merchandise be shipped to me?

Our products are provided by many vendors; USPS Priority Mail, USPS Parcel Post, UPS or FedEx Air or Ground. At times some of our manufacturer’s names will be on the packing slip and/or shipping materials representing Sultry Indulgences.

Will I be charged Sales Tax?

All products shipped to the State of California will be charged the statewide minimum of 7.50%.  In the event you are in a district that reports a higher tax rate you will be responsible for claiming the difference on your taxes.

Contacting Us

If there are any questions regarding these company policies you may contact us using the information below.

Sultry Indulgences

845 Commerce St
Redding, California 96002
United States
sultryindulgences1@yahoo.com
Telephone ~530-949-0450

Sultry Indulgences reserves the right to change any of the above policies and procedures at any time without prior notice.

© Copyright 2013 Sultry Indulgences. All Rights Reserved.